Return & Refund Policy
Return Eligibility
At Panelsource, we want you to feel confident in your purchase. If you are not satisfied with your order, you may request a return within 30 days of delivery.
To be eligible for a return:
- The item must be in the same condition as received
- The item must not have been damaged after delivery due to misuse or improper handling
- Proof of purchase (order confirmation or receipt) is required
Return Process
To initiate a return, please contact our support team with your order details. Once your request is reviewed and approved, we will provide instructions on how to proceed.
Please do not return items without prior authorization.
Return Shipping
Panelsource covers the cost of return shipping. Customers are not responsible for return shipping fees.
We will coordinate the return process to ensure the equipment is safely transported back.
Refunds
Once the returned item has been received and inspected, we will notify you of the approval status of your refund.
If approved:
- Refunds will be processed within 10 business days
- The refund will be issued to your original payment method
Please note that processing times may vary depending on your payment provider.
Non-Returnable Situations
Returns may not be accepted if:
- The item has been significantly altered or damaged after delivery
- The return request is made after the 30-day window
- The item does not match the original order condition
Exchanges
At this time, we do not offer direct exchanges. If you need a different product, we recommend returning the original item (if eligible) and placing a new order.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us as soon as possible. We will work quickly to resolve the issue and arrange a replacement or refund where applicable.
Contact Us
If you have any questions about returns or refunds, please reach out to Panelsource. Our team is here to assist you and ensure a smooth experience from start to finish.